Fastway will arrange re-delivery to the original address on the parcel on the date that you advise. Please note, we only offer one attempt to re-deliver for free.
Fastway is also able to re-deliver* your parcel to a new address, a re-direction fee will be charged for this service. Please note for security reasons you’re required to provide photo ID and the person the parcel is addressed to must be present to sign for the package. You'll also be required to provide either your email or mobile phone contact details for us to verify your request.
* For re-delivery within a five kilometre radius of the original address.
